Refund policy

We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund.

Currently, Tinthreads does not have the capacity to accept returns of ordered items, however if items are damaged upon being received or an incorrect clothing size/ item has been received then please reach out to support@tinthreads.com with proof of purchase to settle any inquiries.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it. Please ensure to take images/ videos for proof of any damages or order issues. 

Refunds
We will notify you once we’ve processed your refund request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@tinthreads.com.

Exceptions / non-refundable items
Tin Threads reserves the right to refuse a refund on any item that shows clear evidence of being worn or used at the time of the return request. This includes but is not limited to visible wear, staining, stretching, or any other indicators that the item has been used beyond reasonable inspection. In cases where an issue with an ordered item cannot be clearly verified through the photos or videos provided, Tinthreads will request that the item be shipped back to us for further inspection. A return address will be provided upon request by contacting our support team at support@tinthreads.com. Additionally, Tin Threads will not process refunds or accept returns for any items that are not part of the official Tinthreads product catalog. Items purchased from third-party retailers or other stores will not be eligible for a refund or exchange under any circumstances, regardless of their condition.

Exchanges
The fastest way to ensure you get what you want is to send a refund request for the item you have, and once the refund is accepted, make a separate purchase for the new item.